- The basic delivery fees are as follows:
- Causeway Bay or Central - $85
- Hong Kong Island (excluding Causeway Bay and Central) - $100
- owloon and Tseung Kwan O - $150
- New Territories - $180
- Tung Chung or Ma Wan - $300
- Discovery Bay - $480
- Delivery services to the following areas require separate quotation:
Outlying Islands, Kwu Tong, Lantau Island (excluding Tung Chung and Ma Wan), Tai O, Peng Chau, Lamma Island.
- The delivery service does not cover the following areas:
Ta Kwu Ling, Mai Po Nature Reserve, all land boundary control points and their restricted areas, border control zones, statutory control zones or protected areas, and other restricted areas.
- Order confirms upon payment settled.
- If any items listed in the order are out of stock, the store will contact the customer to obtain further instructions and make appropriate arrangements. If the customer cannot be contacted within a reasonable time, the order will be processed in separate batches.
- If there are any staircases that need to be passed on the delivery route, an additional fee of $35 per floor/15 steps will be charged, where the higher amount counts. For any plants with a height exceeding 1.4 meters, the additional fee will be doubled.
- If there are delivery delays due to traffic conditions or any force majeure events, the store will notify the customer as soon as possible. If the customer needs to change the delivery arrangements as a result, the store will try its best to accommodate.
- If, during delivery, the delivery address is unattended or the recipient cannot be contacted, the store will contact other relevant persons associated with the order. If no appropriate instructions are obtained, the order will be placed outside the door, and a photo will be taken for confirmation, if feasible. In such cases, the order or part of it will be considered as delivered in good condition. If it is not possible to leave the order at the door, the store will retrieve the delivery items. If a redelivery is required, additional delivery fees and all related surcharges will apply.